Call or text us at 

(818)642-9185

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  • Who can rent the RVs?

    • All individuals over the age of 25 with a valid driver license of at least two years.

  • Can there be additional drivers?

    •  We encourage you to list all adults over the age of 25 who will be present in the vehicle as additional drivers so that they will be covered by insurance. 

  • Do I need a special license to operate the RV?

    •  As long as you are 25 years or older you just need to have a valid driver license. The vehicles handle very easy.

  • What is the minimum rental period?

    • Reservations within LA County have a three night (72 hour) price minimum. You are welcome to return the RV earlier if you'd like. Certain holidays, locations and promotions require a longer nightly minimum. Thanksgiving, Christmas and New Years require a 5 night minimum. Please note, we do not accept reservations that start or end on November 22nd, December 23rd - 25th and December 31st - January 1st.  

  • When will the RV be delivered and picked up?

    • A night of reservation is 24 hours. You can select what delivery & pick up time frames work best for you when making the reservation. We do deliveries between 9am - 8pm. Whatever time you select to have the RV delivered, will be the same time we will come to pick it up on the last day.  Delivery times are based on availability, we will contact you ahead of time if we need to change the delivery/pick up time.

  • Do you deliver the RV? ​

    • We are based out of Los Angeles and offer complimentary front door delivery and pick up anywhere within Los Angeles County, including airports. We will be happy to deliver the RV to anyone located outside of LA County for a reasonable fee. (We can also arrange to meet anywhere within Los Angeles). 

  • Do you work with out of state and international clients?​

    • Absolutely! Our RVs and our service are perfect for anyone from out of state and out of the country (or anyone local who just likes an easy company to work with). ​Our insurance parters offer insurance and our RVs are fully equipped! Plus we offer complimentary airport pick ups and drop offs. 

  • What is the cancellation policy?

    • If you submit a cancellation request within 12 hours of making the reservation you'll get 100% back, regardless of when the reservation start date is. Clients reserving the RV for the Burning Man Festival have two weeks from the reservation creation date to request a cancellation. 

  • What if I want to use the vehicle longer than my reservation dates?

    • You must contact us as soon as possible to see if we can extend your rental period. If we have a reservation for that specific vehicle we won't be able to extend your trip and late fees will apply if the vehicle is returned late. However, if we are able to extend your reservation, we will gladly do so. If you want to extend the return time by a couple of hours, it's $20 per hour (up to 8 hours). If you want to extend the reservation by a full 24 hour period it's the standard cost of the night. The additional balance must be paid by credit card over the telephone on confirmation of the rental extension. 

  • What if you can't extend my reservation but I come back more than 1 hour after ​the scheduled return time anyhow?

    • As of yet we haven't had a problem with clients returning much later than the scheduled return time, but the late policy is as follows; first hour is grace period, second hour is $75, third hour is $200. Clients arriving more than 3 hours late will be charged up to $500. Please stay in contact with us about your arrival time because we often have clients scheduled to pick up the RV right after you. 

  • How do you screen renters?

    • We do a driving check through the DMV. 

  • Do you refuse service to anyone?

    • So far all of our customers have been AMAZING but we do reserve the right to refuse any rental at our discretion.

  • What happens if we get into an accident?

    • Notify us right away so that we may assist you. Take detailed photos of all of the vehicles/property involved and take photos of the other party's insurance information and driver license(s). 

  • What happens if I accidentally damage or break something?​

    • Accidents happen, we understand that. ​If you break or damage something please let us know as soon as possible so that we may order the replacement part or schedule necessary appointments to have the RV fixed. 

  • What happens if I get a ticket?

    • The renter is responsible for paying the tickets and any associated fees.

  • Can we bring our pets?

    • We love your furry friends and allow them in certain vehicles with an additional cleanig fee. The vehicle must be returned free of pet hair and pet odor. Please let us know if you would like to bring a pet upon booking. The additional pet fee is $100 and the deposit may increase to $1,500. 

  • How do I pay for the rental?

  •    o We accept all major credit cards. 

  • What kind of gas mileage will we get?

    • Our vehicles use diesel so they are the most efficient. You will get 16-20 mpg. 

  • What do I need to do prior to returning the RV?

    • Please fill up the tank with diesel to the same level at which you received it. Also, please refill the liquid propane and dump the gray and black water tanks. We can dump the tanks for you for $35. If you cannot refuel the RV we can do it for you for $10 fee plus the cost of the diesel and/or liquid propane. 

  • Can I tow my car or boat behind the RV?

    • Yes, our vehicles can tow up to 5,000 pounds! Please notify us about your intent to tow so that we may properly assist you. 

  • Are RVs difficult to operate?

    • Not at all! At departure you will receive a 30-60 minute familiarization tour and learn how to hook up and operate all the appliances. We want to make sure you feel completely comfortable operating the RV. If you have any questions or forget something while on your trip we are available 24/7 to assist you.  

  • Do you permit smoking in the RV?

    •  Smoking is strictly prohibited. If the vehicle is returned with a smoke odor a cleaning fee will be charged of up to $500. Please don't smoke in our RVs. 

  • How many miles are included with the reservation?

    • 100 free miles per night. Extra miles cost $0.45 per mile. There are no refunds on unused miles. 

  • Do you charge a cleaning and preparation charge?

    • Yes, one time $75 fee.

  • Do you offer a refund on unused nights?​

    • We stay busy year round and when you make a reservation we take the RV off the market for those dates. For that reason we do not offer a refund. 

  • Can I take the RV into the snow?

    • Yes. All of our units are winterized and ready for the snow. We highly encourage making reservations at campgrounds with electric hookups if the expected temperature will be below 30 Fahrenheit. 

 

Additional Questions? 

Please e-mail or call us and we will answer any questions you may have! 

Frequently Asked Questions

Cancellation Policy